Terms & Conditions

By placing an order with Ren Marketing, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions
The Client: The company or individual requesting the services of Ren Marketing
Ren Marketing: The partners, their employees or appointed agents.

General
Ren Marketing will carry out work only where a written purchase order is provided either by mail, e-mail or in person.

Website Design
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Ren Marketing cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The web server, website, graphics and any programming code remain the property of Ren Marketing until all outstanding accounts are paid in full.
Any scripts, cgi applications or software (unless specifically agreed) written by Ren Marketing remain the copyright of Ren Marketing and may only be commercially reproduced or resold with the permission of Ren Marketing. Ren Marketing cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Any additions to the brief will be carried out at the discretion of Ren Marketing and where no charge is made by Ren Marketing for such additions, Ren Marketing accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions. The client agrees to make available as soon as is reasonably possible to Ren Marketing all materials required to complete the site to the agreed standard and within the set deadline. Ren Marketing will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Ren Marketing will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents Ren Marketing will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents. Database, Application and E-Commerce Development Ren Marketing cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use. Any scripts, cgi applications or software (unless specifically agreed) written by Ren Marketing remain the copyright of Ren Marketing and may only be commercially reproduced or resold with the permission of Ren Marketing. Where applications or sites are developed on servers not provided by Ren Marketing, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.The client is expected to test fully any application or programming relating to a site developed by Ren Marketing before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Ren Marketing will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Compatibility
Ren Marketing will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 and to an acceptable level with other browser software. Ren Marketing can offer no guarantees of correct function with browser software.

Website Hosting
Whilst Ren Marketing offers hosting of websites, no guarantees can be made as to the availability or interruption of this service by Ren Marketing cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service. Ren Marketing reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Website Transfers
Transfer of domains and web hosting from Ren Marketing Ltd maybe subject to a transfer and administration fee.

Payment of Accounts
A deposit may be required from a new client before any work is carried out. In all cases, website hosting fees and any costs incurred by Ren Marketing on behalf of the client are payable in advance and are non-refundable. It is the Ren Marketing policy that any outstanding accounts for work carried out by Ren Marketing or its affiliates are required to be paid in full, no later than 15 days from the date of the invoice unless by prior arrangement with Ren Marketing. Over due accounts will be subject to a service charge of 5% per month. If accounts are not settled or Ren Marketing have not been contacted regarding the delay, access to the related website may be denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored. Ren Marketing Ltd own any development, domain names or design work of any project until the full invoice has been settled, failure to settle an outstanding amount may result in sites/designs/domains being turned off or discarded. Ren Marketing Ltd will also take legal action to claim back the outstanding amount and any legal fees that have been accrued.

Other Terms & Conditions and Policies
To view the UK Dispute Policy
To view the Uniform Domain Name Dispute Resolution Policy